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Living Hotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

81
Very Good
Summary of 2972 verified reviews

Very good business hotel. Located near shopping areas and has easy access to public transportation.

Excellent Business HotelTop 10% in city

Good City HotelTop 35% in city

Good to know

  • Elevator in need of updating
  • Good accessibility by car
  • High priced breakfast
  • Nice balcony

Review Highlights

Location

87/100


444 ratings

Great location.

Good car access, but so-so parking.

Close to public transport and the train.

Reasonable sightseeing and quite near downtown.

Shopping, restaurants and bars in the area are great.

Standard parking prices.

Service

84/100


425 ratings

Friendly and professional service, with great reception but subpar housekeeping.

Room service is average.

Booking process is sufficient.

Breakfast

78/100


314 ratings

Tasty yet pricey breakfasts.

WiFi

76/100


48 ratings

Good internet service.

Wifi quality could be improved.

Value for money

72/100


199 ratings

Best value for money.

High priced breakfast.

Affordable beverage prices.

Room

67/100


728 ratings

Great beds, decent views, and reasonably clean rooms.

Small, old rooms with substandard TVs.

Small rooms and poorly cleaned bathrooms.

Furniture is alright, but rooms are poorly maintained, with inadequate A/C.

Great kitchenettes and minibars.

Shower can be a problem.

Nice balcony.

Food

51/100


104 ratings

Dining is not great with untidy dining area and poor menu.

Anonymous

"Hotel is good but some infrastructure are down"

Everything is good but oven and stove in my room was down and not available before I left.

17.04.2018

Jilowey A.

"Stay in between modern style and old one"

Stay in between modern style and old one, and enjoy Austria life merged with German style what. I am glad to be your customer

11.02.2018

Olena

"Room on 4th floor"

This time room cleaning wasn't so good as always, all drinks (coffee, tea, beer) were absent, the plug in the kitchen didn't work (manager on reception promised to send master for fixing this issue, but nothing happened). Service during my previous s ...

06.02.2018

Sherpa

"A quite place in Vienna's beautiful 19th disctict"

The well equipped rooms allow for a relaxing stay in Vienna's most beautiful district. A walk brief walk and one gets a healthy supply of organic or gourmet food. The city is close by with the S45/U4 (check schedules: 10 min intervals for S45) or tra ...

15.01.2018

Nouna

"MRS. NOUNA GJALEB"

Dear All Staff, It was wonderful to stay at the Kaiser Franz Joseph. I stayed with my Husband since 2004 for many. Months . It is a good location and perfect services. It is a wonderful place to stay. I am interested in coming back and stay longer w ...

31.12.2017

Judith H.

"Our stay was very pleasant"

When we walked into the room we were initially unimpressed because it looked stark and tiny. But it turned out to be very efficiently laid out and very clean. The bathroom was very up to date. The hotel staff was excellent and the free water and be ...

29.12.2017

Rudolf H.

"i am always very satisfied."

We have stayed several times in their hotel. The location is good - the parking lots a disaster.

20.12.2017

Payman K. K.

"very good"

i stayed in two room 311 and 302 last week. Both rooms had the following problems: - Phone could not connect to reception - the washroom sink was plugged please add these to your routine cleaning service checks. thanks

12.12.2017

Yaron E.

"Nice Hotel, Airy rooms, a bit noisy on the street side"

Nice Hotel, Airy rooms, a bit noisy on the street side. GYM !

14.11.2017

Vicky

"General"

Hotel was very comfortable but also very dated. There was a kitchenette in the room, stocked with pans and plates but only 2 spoons. A bit pointless really but the fridge is useful. Breakfast is pricey at 15euros pp. The hotel bar is very nice but al ...

08.11.2017

N. A.

"It is good"

The hotel is on very peaceful and easily accessible location in Vienna. The public Transport is really close, TRAM, BUS and S-BHAN.

03.11.2017

Norbert B.

"15 day stay"

Remodeled room 363 was very nice. Location is 5 star, also close to trams. Employees nice. Price is very reasonable for XIX Bezirk. few items need improvements. Fitness center old and outdated equipment. 750.00 euro deposit for extra key, absurd.

17.10.2017

Ivy

"cockroaches"

The sink next to the stove had many cockroaches, they were coming from inside of the sink

04.10.2017

Pauline S.

"Lovely place to stay and explore Vienna"

This is a lovely hotel with modern rooms well decorated. The small kitchenette was a bonus but no pots, plates or cutlery meant we couldn't use it! There are far too many mirrors in the reception area and at times you are at risk of walking into one ...

18.09.2017

Bouvier

"Good"

GOOD. IT HAS THE MINIMUM A 4 STAR HOTEL SHOULD HAVE

11.09.2017

Ivana V.

"I am very satisfied with your hospitality and total service during my ..."

Room was very clean, internet connection very strong, breakfast was quite good and staff is excellent.

11.09.2017

Peter

"Wien"

It is a good hotel with two famous food supermarkets downstairs, small rooms, expensive breakfast. The hotel is cheap, far away from the center and the railway station.

31.07.2017

Tang K. A.

"Vienna trip"

Nice & Clean, with all necessary stuff... good location, near train & tram...

18.07.2017

Aftab, S.

"I was very comfortable, the way front desk responded to my needs and a..."

It was a good experience, where comfort, cleanliness and privacy .... a complete package in good price.

11.07.2017

Aparna M.

"Pleasant"

Overall experience was pleasant especially pre-checkin communication but some of the front desk staff were not well trained and unable to provide timely help. One of the days at the hotel coincided with my birthday and I was also delighted to receive ...

29.06.2017

Elisabeth B.

"Outside Vienna centre but well connected"

I nice reasonably priced hotel; very quiet room with balcony over a courtyard. Connections to the centre are via bus, tram, and S Bahn so very convenient. Grinzig is just up the road. I found breakfast quite pricey at 15 euros as I don't eat much, bu ...

23.06.2017

Jilowey A.

"renovation"

I noticed the renovation and good condition, keep going. I hope that you change lift or make a renovation

19.06.2017

Umesh J.

"Pleasant Stay with excellent breakfast"

The overall stay has been very good. The breakfast spread and arrangements were really good. The lift inside the hotel, door locks seems to be old and guess needs a change. While some of front desk were helpful and polite in providing information, so ...

13.06.2017

Sankar D.

"Fantastic"

Kitchen set were not kept ready before checkin the room

09.06.2017

Anonymous

"Good stay in Vienna."

The service was good throughout stay. The bathroom sink in our room would not drain and once notified, the staff corrected the problem. At the front desk and at breakfast staff was helpful and pleasant. Rooms are small though

27.05.2017

Aisa I.

"Ambassador"

I enjoyed the atmosphere of the hotel and the front desk staff were very helpful. i like the gym small but good. maybe i would wish to have at least one more TV channel in English other than CNN. the location of the hotel is also very good close to t ...

18.05.2017

Sundarraj P.

"Stay in 320 Room"

It was very nice always to stay in Kaiser Franz :-)

15.05.2017

E.b.

"Friendly and clean"

I stayed there 3 nights for personal reasons. The reception experience was pleasant and handled efficiently. The Standard room is small and clean. The furnishings are modern (sterile) but functional. I appreciated the firm mattress on the bed. The ...

13.05.2017

Asmaa H.

"Clean modern hotel"

Close to the Astoria metro station. Has a small nice gym. You get charged 15 euros for a kettle in your room.

09.05.2017

Alexandra

"I LOVED my stay here!!"

I absolutely LOVED my stay here!! The staff was super friendly. They spoke English, which was welcome as my German is just "ok". The room was AMAZING! I had an economy room with a balcony. It was very clean and modern. The room was quiet except ...

27.03.2017

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Verified Reviews