What does the evaluation overview reveal?

Derag Livinghotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

87
Excellent
Summary of 1434 verified reviews

Excellent hotel for solo travelers. Located near shopping areas with easy access to parking. Great rooms and fantastic service. Awesome vibe.

Excellent WiFiTop 9% in city

Good to know

  • Beautiful architecture
  • Great shopping
  • Stylish hotel
  • Very quiet

Review Highlights

Vibe

97/100


292 ratings

Awesome vibe.

Modern Hotel.

Friendly atmosphere.

Stylish hotel.

Pleasant entrance area.

Luxurious Hotel.

Suitable for solo travelers.

Amenities

87/100


96 ratings

New facilities with a great entrance area.

Beautiful architecture.

WiFi

87/100


34 ratings

Fast and cheap WiFi.

Average wifi quality.

Room

85/100


478 ratings

Modern, spacious rooms with good TV's.

Bathrooms are large but with substandard cleaning.

Great views, beds, and furniture.

Great shower.

Room need better maintenance, and minibars are not great.

Kitchenette is acceptable.

Balcony could be nicer.

Location

81/100


174 ratings

Good location, close to public transport.

Near to the city centre with good shopping options nearby.

Parking is good and affordable.

Reasonably accessible by car.

Restaurants & bars in the area are ok.

Service

78/100


351 ratings

Service is professional, but reception is not great.

Breakfast

71/100


153 ratings

Great and affordable breakfast.

Wellness Area

29/100


11 ratings

Poorly reviewed fitness area.

Vlastimil S.

"Great Place, cool staff."

I spend one night in the hotel. I am rating my stay very highly. Room was clean, well presented. and quiet. Staff was welcoming and very helpful. I did like quite informal atmosphere in reception room/restaurant. If I will have chance i definitely wo ...

15.04.2018

Steph

"Relaxed retreat during a busy weekend"

This was my first experience with the Derag Living Hotel. I visit Frankfurt every February for the Ambiente show and usually stay at the Leonardo Royal just up the road. It was fully booked this year and the Derag came up as a nearby alternative. I w ...

15.02.2018

Liz R.

"Very welcoming and relaxing experience, far better than a huge corpora..."

A good experience overall, with lovely welcoming staff, tasty fresh food comfortable beds and a great hair dryer! I would be more than happy to recommend your hotel as somewhere to stay in Frankfurt.

02.02.2018

Derag L. G. P. T. S.

"Great s. at Derag Livinghotel Frankfurt!"

The staff was great. They were extremely friendly and helpful. My German is very limited and they were more than happy to communicate with me in English and Spanish. The room was very comfortable and the heated bathroom floors were a welcomed surp ...

14.01.2018

P.

"Tout à prouver"

It was amazing. I ask for an Espresso and the lady says you have to pay an extra ! For the breakfast the minimum is to serve coffee ( latte machiatto, expresso) for free. Orange juice should have been fresh squizz and it es not the case but you can ...

06.01.2018

Jørn E.

"Nice stay and nice people."

A nice average size hotel with high room standard. I am very satisfied and can recommend this hotel.

18.12.2017

Hibah W.

"Ms. Hibah"

An excellent choice

08.12.2017

Petter

"Very nice stay"

Lovely hotel, super friendly staff, welcoming reception area and craft beer in the bar. One of the best hotels I've stayed in. Walking distance from city center, without city sounds outside. Wall in wall with a good grocery store. I absolute recommen ...

06.12.2017

Anonymous

"Amateurs"

A circus run by two bearded pompos clowns

30.11.2017

Jean-pierre

"A lot of hotels could learn from this one."

Large, clean and modern rooms. Really good overal impression. Self service check-in is modern as well but the proces was a bit bumpy. But I got great support from one of the team members. Great hotel !!

16.11.2017

Rajat B.

"Good modern concept hotel with few glitches"

All things were good . One thing thing which did not go good with my stay - The Key card stopped working again and again due to which I had to come down from 2 nd floor repeatedly. It troubled most on the last minute of checkout for which it delayed ...

30.10.2017

Daosheng H.

"so far so good"

it's better to place one more garbage bin in old hotel, is it possible to get suitable size cover for each pot? Any way, this is good place to live in for long term or short break. I love it.

29.10.2017

Stewart

"Just what I needed"

You need a luggage rack in the room to rest your suitcase on.

24.10.2017

Basil S. A.

"Great stay"

It was a very nice well decorated hotel with new idea , very friendly and helpful staff , breakfast was great , the was nice clean bathroom was big clean liked the siting area inside the room with the small kitchen . I booked a room with a view but r ...

24.10.2017

Thomas-tobias

"Our vacation"

It was a really amazing stay at this hotel in Frankfurt. We enjoyed it a lot. Everything was perfekt, the really big room, the design in the room and the bathroom, the very friendly staff and the excelent breakfast. The next time in frankfurt we will ...

27.09.2017

Stelios P.

"Great place ,cool attitude, friendly staff!!!"

Great place ,cool attitude, friendly staff .Breakfast is very good and ideal from whom in on diet!!! The room has space to feel like at home!! If it was at the center of Frankfurtit would be the best!!!! The bus station is 200 meters from the hotel a ...

25.09.2017

Marco R.

"A new concept type of hotel with a young and friendly staff"

Hotel is brand new , with a modern concept , and with friendly young staff. We stayed all over the rainny sunday afternoon in the living room. I was working a bit, my wife was playing video games , we chatted , drank some beers and order a burguer wi ...

20.09.2017

Derek L.

"Fantastic."

My stay at the Derag Livinghotel Frankfurt was fantastic. It was one the best travel experiences I've had in a hotel. I have already recommended the hotel as a wonderful place to stay. My one regret is that I was unable to ask if I could use the ...

19.09.2017

Anonymous

"A total rip-off"

Being charged nearly €400 per night for a small room with a view of a concrete wall and an air conditioner system that couldn't be turned off, makes this stay the worst rip-off – by far – in my nearly 40 years of travelling. As a reporter at ...

15.09.2017

Ron C.

"Mr"

The bed war a very small double bed .The room options should detailed sizes

19.07.2017

Mariusz

"Amazing experience!"

Very pleasant stay, the room was big, clean and very comfortable. I think that 5 stars hotels should learn from you! Thank you very much. Breakfast was great, worth the price.

11.07.2017

Barbara W. T.

"Excellent experience at modern hotel in beautiful, peaceful neighborho..."

I thoroughly enjoyed staying at the Derag Livinghotel while I visited Frankfurt. The room was very clean and offered bottled water at no extra cost. The bedding was clean, comfortable and calming. Loved the up to date and modern appearance. The st ...

28.06.2017

Shivani

"Good place to stay"

The location and decor at Derag are amazing! As you step out, you have a shopping centre, which makes life so convenient. The staff is very helpful. Being a foreigner who did not understand German, they made me feel at home with their friendliness. H ...

13.06.2017

Martin D.

"Derafa culture"

You have 1 little problem, to make this the perfect stop for me when I am in Frankfurt. Your WiFi is set up for telephones only. The new secuurity blocks on basic RC4. Most new computers are blocked by most browsers, telephones can use the basic ho ...

12.05.2017

Maros

"Everything ok but data on invoice invoice required 3 corrections..."

I filled in the billing data for invoice but the invoice didnt state all of them, I went to lobby to ask for a fix. THey took my business card and promiesed to fix it, but until now I still didnt get the correct invoice. Do I really have to ask for t ...

19.04.2017

Tom S.

"Another Great Stay!"

Olga, Mauricio and the entire team are so great to be a round. They always make you feel like you are staying at their personal home. Can't wait to come back! Tom S

17.03.2017

Max P.

"Good and comfortable hotel. Only the check-in process is a disaster."

I liked the hotel. Small, but nice rooms - with a tiny balcony! A very nice shower. The lobby is very comfy and welcoming. That's a nice concept! The check-in process is a disaster. There was a very friendly person helping me, but all in all I had ...

13.03.2017

Anonymous

"Modern hotel"

The self check-in process is an innovation, however still lacks practicality. Staff still has to help through the steps of check-in. As a guest, I felt like being at the airport in the hall of check-in, but not like coming to a welcoming hotel due t ...

10.03.2017

O.

"nice"

NIce experience

22.02.2017

Sss

"Great"

A wonderful experience with superb staff..

20.02.2017

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Verified Reviews