What does the evaluation overview reveal?

Derag Livinghotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

90
Excellent
Summary of 2899 verified reviews

Excellent city hotel. Close to Old. Great location. Awesome vibe.

Excellent Overall RankingTop 4% in city

Excellent City HotelTop 1% in city

Excellent Romantic HotelTop 3% in city

Excellent Hotel BuildingsTop 1% in city

Excellent LocationTop 1% in city

Excellent VibeTop 2% in city

Excellent AmenitiesTop 2% in city

Excellent SaunaTop 4% in city

Excellent WellnessTop 6% in city

Good to know

  • New rooms
  • Luxurious Hotel
  • Clean hotel facilities
  • Good furniture

Review Highlights

Location

94/100


630 ratings

Good location, close to public transport.

Central location with great sightseeing, dining out and shopping.

Parking should be cheaper.

Accessibility by car can be a challenge.

Vibe

93/100


328 ratings

Awesome vibe.

Friendly atmosphere.

Stylish hotel.

Modern Hotel.

Luxurious Hotel.

Pleasant entrance area.

Good choice for a city trip.

Nice for romantic trips.

Suitable for solo travelers.

Service

84/100


660 ratings

Good management evident, with friendly, efficient service, especially in the restaurant.

Room service could have been improved.

Housekeeping is satisfactory.

Pool bar needs better service.

Concierge service could be more helpful.

Valet service is ok.

Booking process should be better organized.

Amenities

83/100


201 ratings

Modern facilities with average grounds and pleasant entrance area.

Beautiful architecture.

Wellness Area

74/100


101 ratings

Great wellness and sauna facilities.

Average fitness area.

Room

72/100


724 ratings

Tidy, modern rooms with average beds and excellent views.

Small, poorly-maintained rooms with inadequate A/C.

Small but relatively clean bathrooms.

Good furniture.

Shower was ok.

Minibars and TVs are okay.

WiFi

71/100


20 ratings

Good internet service.

Breakfast

69/100


296 ratings

Breakfast is decent but expensive.

Comfort

51/100


416 ratings

Reasonably comfortable rooms with a tolerable noise level and standard beds.

Small rooms and bathrooms with inadequate A/C.

Value for money

42/100


161 ratings

Value for money could be better.

High priced breakfast.

Pool

11/100


15 ratings

Pool should be renewed.

Anonymous

"Loved Visiting"

I had a lovely time at Medici--the room was small but beautiful with a lovely view of the courtyard, the breakfast was better than many hotels I've visited, the bar is exceptional!

11.04.2018

Ali O.

"Marvelous"

I have visited your hotel with my wife and my youngest daughter and when we enter the hotel we found out that we have to pay 50€ extra for the extra bed for my kid. But in my booking from booking.com I have stated that I will come with my 8 year ki ...

10.04.2018

Anonymous

"Superb stay and I will definitely return! Customer service was fantast..."

The staff at the front desk were incredibly accommodating. I enjoy the small touches of a welcome drink upon arrival. The hotel itself is also stunning and reminds me of a museum where I could see many beautiful pieces of art and sculptures. The buff ...

06.04.2018

C.

"Room was very nice; spa was not good; service was OK"

The hotel itself is stunning and the room I stayed in very nice. The staff were not always completely professional - not all of them were friendly and some spoke amongst themselves in front of me. My spa experience was not good at all. The staff were ...

04.04.2018

Armine

"very bad windows, the noise from the street is terrible."

very bad windows, the noise from the street is terrible.

27.03.2018

René I.

"Perfect service in perfect location"

I've been now several times in this hotel and still satisfied with the very warm and friendly service. The house offers very nice and comfortable accommodation and is situated directly within DUS old town, but yet a very quiet place.

25.03.2018

Anonymous

"Classical and comfortable in heart of Dusseldorf"

Very nice hotel in the heart of Dusseldorf with easy access to the city and sights. Excellent breakfast served daily

23.03.2018

Anonymous

"very good stay"

great beds, good location, helpful personal and a good atmosphere makes it a very good choice when in Düsseldorf. The things that could improve are the coffee at breakfast that is too weak, wifi connection in the room (at least ours) and the taxi qu ...

22.03.2018

Jens H.

"Hotel stay"

Hi, Everything was fine with the hotel and the stay. Except that my Boss trenchcoat was stolen in the hotel bar. I was told that it was "impossible" and you promised to get in touch with me by mail or phone. But nothing happened and I want you assist ...

22.03.2018

Manzoor A.

"good experience"

i stayed over here one day and it is as good as my expectation

08.02.2018

Anonymous

"Beautiful hotel, wonderful stay"

The hotel is beautiful, extremely well maintained and full of art! It is located in the old town but is very quiet with no noise from the streets. The staff were very friendly and helpful and all spoke excellent English which was very useful to me as ...

30.01.2018

Erik D. B.

"Verry good hotel."

Very good hotel. Clean and friendly staff.Super good breakfast. too bad the bar was closed at 24.00. Hyatt hotel on the other side. there the bar was open :-)

15.01.2018

Peter V.

"Beautiful venue, but don't be hungry"

Venue was beautiful, but if you are hungry, the hotel offers little to help you. There is no room service, and the mini-bar only contains a couple of bottles, nothing to eat. When asked at the reception, the answer was to go outside to some night sho ...

03.01.2018

W. B.

"Discrete luxury"

We had an excellent stay at the hotel. Only one minor issue, the pillows of our bed were to soft and did'nt support enough to our opinion. Breakfast was excellent and the staff fulfilled al your wishes immediately. We will surely come back for anoth ...

18.12.2017

Wilfred

"Great stay"

Our stay was very comfortable. The art objects in the hallways are impressive, just like the glass panorama elevator. Very friendly staff. Superb room (including free upgrade) witte mini kitchen. Breakfast offered wide choice including Sekt. Hotel is ...

13.12.2017

Don P.

"Excellent service and hospitality"

Would recommend this hotel to everybody!

12.12.2017

Søren J. C.

"WOW"

been to many hotel in Dusseldorf but this is the best hotel I have been to and stayed at. Great Staff, Great location, Great facilities, Great Breakfast. This is now my favourite hotel in Dusseldorf. You have to try it to feel.

12.12.2017

Mr P. D.

"Mr paul d."

Room and hotel was excellent highly recommend thankyou

09.12.2017

Elisabeth S.

"Derag Livinghotel De Medici is a must ween you stay Düsseldorf"

Services, accomodation, valet parking, price/quality for us the best in Düsseldorf. Actualiteit in the centre of Dusseldorf.

07.12.2017

Roy

"perfect"

perfect short stay in a beautiful hotel. The staff was extremely helpfull and friendly!

05.12.2017

Jason B.

"Recommended"

Location, Premises, Room, Ease of Everything. Really good. I will stay again.

05.12.2017

Paul, A.

"Perfect hotel, location and staff"

We were welcomed very nice great car and room service.

05.12.2017

Jacob P.

"Great Stay!!!"

Very comfortable stay... Quiet, lovely stay. Thanks! B

03.12.2017

R. V. D. M.

"Making a good weekend great !!!"

From the moment we drove into the Medici, till the moment we left, everybody did their utmost to make us feel welcome. The atmosphere was great, the location fantastic and the staff outstanding.

29.11.2017

Federica

"Great experience in the heart of Duesseldorf"

I was in this beautiful hotel and I appreciated a lot the building, the position and the comfort of the room. Maybe the breakfast could be better in the service and in table presentation (I never find paper towels in a 5 stars hotel).

29.11.2017

Anonymous

"A very pleasant experience"

The De Medici is a very interesting hotel, with lots of history built into the fabric of the building, including all the art, and all the modern conveniences. The staff are also engaged, responsive, and pleasant.

28.11.2017

Tomas

"Lovely historic hotel"

This hotel breaths history, everywhere you go there are art-objects (paintings, statues...). Also in your room, you see at the ceiling that you are staying in an old monastery. The sauna is absolutely wonderfull.

28.11.2017

Mary

"This is a wonderful place to stay, highly recommend it."

This is an ideal location in the old town, with everything very easy to walk to. The staff were all very helpful, with good English. Would highly recommend this hotel as a great place to stay in Düsseldorf.

27.11.2017

Moazam S.

"Moazam S."

Very homely and hospitable

26.11.2017

Eric E.

"Amazing"

Service was great, hotel was great, no negatives.

26.11.2017

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Verified Reviews