What does the evaluation overview reveal?

Derag Livinghotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

90
Excellent
Summary of 1962 verified reviews

Excellent city hotel. Close to Opera House. Great location.

Excellent City HotelTop 1% in city

Excellent Family HotelTop 1% in city

Excellent Romantic HotelTop 4% in city

Great Business HotelTop 14% in city

Most ComfortableTop 4% in city

Excellent Dining ExperienceTop 6% in city

Excellent ReceptionTop 7% in city

Excellent RoomsTop 7% in city

Good to know

  • Clean rooms
  • Great reception
  • Good kitchenette
  • Delicious food

Review Highlights

Location

96/100


697 ratings

Great location with good parking availability.

Central location with great sightseeing, dining out and shopping.

Close to public transport and the train.

Service

91/100


548 ratings

Great reception and management with friendly service.

Fine restaurant service but inadequate housekeeping.

Comfort

85/100


422 ratings

Peaceful, comfortable and spacious rooms with large bathrooms.

Decent beds and A/C.

Room

85/100


680 ratings

Great views, and clean, somewhat new rooms.

Big rooms with excellent minibars and great kitchenettes.

Acceptably maintained rooms with mediocre beds and furniture.

Clean, large bathrooms.

Poorly rated televisions and only decent air conditioning.

Great shower.

WiFi

79/100


31 ratings

Good internet service.

Breakfast

79/100


216 ratings

Tasty yet pricey breakfasts.

Food

78/100


92 ratings

Excellent dining with especially good side dishes and desserts.

Restaurant is well-priced with a great menu.

Amenities

42/100


265 ratings

Great entrance area, but outdated facilities.

Elevator in need of updating.

Unspectacular architecture.

Rashed

"Very impressive stay in Derag livinghotel"

Thanks to all staff of Derag livinghotel.

08.04.2018

Tali

"Great location"

Overall was a wonderful stay. The only disadvantage was the small elevator and 7 stairs to reach it.

04.04.2018

Michael K.

"Great concept, Excellent hospitality , First class location"

This concept of combining hotel accommodation and ‘at home feel’ is a winner. And in addition the hotel lounge is luxurious, free Nespresso and water available and most important: the location is unbeatable. Only suggestion: change the NAME of th ...

31.03.2018

Martyn

"Perfect location. Great apartment"

We loved the apartment. The location could not have been easier for getting about the city, so much so that we barely used the expensive Vienna Card public transport tickets we had bought before travelling. Yes the lift is small, but it works fine. T ...

17.02.2018

Caroline C.

"Great hotel- great location"

We stayed Feb 2018 for my daughter’s 21st. Apartment was lovely, with nice complimentary touches and good cooking facilities. Hotel was clean and well decorated, staff were very helpful and the hotel was good for transport being near to Karlsplatz ...

06.02.2018

Nhu

"Lovely hotel with very friendly staff"

Hotel was cosy with very friendly staff. It was a nice change from a large impersonal hotel. Our stay was too short in Vienna. We will come back to the hotel when we are next in Vienna.

17.01.2018

K. S.

"“We would not return and way to expensive for what it is.”"

The breakfast was very limited and the produce was not fresh, including the bread and sweets. The breakfast staff were unfriendly and rude. The room was not cleaned probably as they did not hoover the carpet or fold Pyjamas. The entrance/reception ar ...

06.01.2018

Katharina

"You feel at home"

Perfect rooms, perfect breakfast and very nice staff. The location is fantastic

29.12.2017

Aya G.

"Great hotel!"

The reception was very pleasant, the location is excellent! The apartment is spacious and cozy, the kitchenette is well equipped. The beds are comfortable. Although the bathroom had a problem with the shower faucets, the bath was good. The bathroom i ...

24.12.2017

Roy

"It was a pleasue"

It was a pleasure staying at Derag hotel. Extremely nice staff. Great location (Close to many of the main attractions, cafes and restaurant) , a foot step from the underground train. Room was great, very comfortable, big and well equipped.

13.12.2017

Luis

"Excellent location. Very friendly staff"

A fantastic place to discover Wien. Very close to the main monuments and places of interest. Very friendly staff.

11.12.2017

Henry E. D.

"Dr Hank"

Excellent location, professional staff, walking distance to everything. The best of the best!!

08.12.2017

Anonymous

"Really great hotel, staff and super location"

Only a couple of minor reasons for not giving it 5 stars and that is because the decor felt a little old and there were levers missing from the spa/shower Which made it hard to adjust and some instructions May have helped too. However it was spotless ...

03.12.2017

Anonymous

"Just average"

The location of the hotel was good and the receptionist very helpful when asked to help. Breakfast was great and staff always helpful The Nespresso corner was nice, but the machine would not always work... In the negative side:: - there was a very in ...

15.11.2017

Kathy D.

"A perfect place for our stay in Vienna!"

This was our first time in Vienna and we couldn’t have asked for more in terms of the location and very helpful staff. Public transportation is just outside the door and we did all of our sightseeing either by foot or by metro & train. They eve ...

11.11.2017

Uladzimir I.

"Very good !"

Thanks for all !

10.11.2017

Madalena C.

"Mrs Madalena C."

Central situation excellent for sight seeing. Clean comfortable warm hotel . Excellent breakfast with lots of choices. Room well appointed ( light fitting too low easy to knock your head on it ) . Only thing which is very small BBC not working on t. ...

08.11.2017

Yvette D. B.

"Wasn't expecting this!"

The location of this hotel cannot be beat! It is close to within walking distance of many of the main attractions, restaurants, public transportation and shopping. The spacious apartment cannot be beat! The rooms need a bit of updating (get rid of ...

30.10.2017

Thomas

"Excellent location and service"

The hotel is in a great location close to the Vienna State Opera House. Staff are friendly, accommodating and attentive. Really appreciated the unlimited supply of bottled water as well as the afternoon treats. Will stay at this hotel again on our ne ...

27.10.2017

Tom

"Superb"

An excellent hotel, friendly and helpful staff, and the comfiest bed of any hotel I have stayed in

24.10.2017

Sinisa M.

"Feel pleasent."

Good location. Pleasent staff. Good breakfest.

24.10.2017

Esther B. Y.

"Great"

Very good hotel, nice and helpful team, comfortable and large rooms, excellent breakfast. The hotel is situated in one of the best places in vienna, close to most attractions. Very satisfied!

18.10.2017

Ji Y. L.

"A place where the location is fantastic"

You can get to the Opera House in less than a minute from the hotel. Various forms of transportation are in front of the hotel, and Sight-seeing bus stops nearby. There are famous cafes and restaurants, so it is good to enjoy.Overall, the room was ne ...

10.10.2017

Ryu

"Excellent experience"

we enjoyed spending our holiday at this hotel where excellent services are offered throughout the stay. the room was clean and large, abundant amenities including complementary drinks are provided. all staffs were friendly and kind. in addition, the ...

10.10.2017

Jacqueline M.

"J m."

Excellent location. Excellent staff. Rather expensive for the type of room. Microwave didn't work

02.10.2017

Sam

"not so pretty as I though and the facility is quite old"

when I check in, the floor is not clean, the shower controller is broken and there is no TV remoter in the room. A bad experience in the hotel. The reception desk is helpful, but the facility is too old compare to the photos they showed.

02.10.2017

Byung H. K.

"Good location, Facilities, and staffs."

Every service was good. Kind staffs are helped me use every service in the hotel. But, the breakfast have not that various kinds of menu. In it my opinion, it needs to be more various kind of menu.

28.09.2017

Anastasia

"Best experience"

Thank you dear staff from Derag hotel, you were all were helpful. I enjoyed Vienna and definitely will choose this hotel when i will be back. Very nice hotel, nice staff, good apartments , proper.

27.09.2017

T.

"Mrs"

Very friendly staff! Perfect location.

25.09.2017

Vandebilt

"A great hotel at an great location"

We felt most welcome during our stay. The hotel room was absolutely perfect, spacious and yet cosy. A fine place to return to after a long day. For us it was a home from home. Vienna is one of the most beautiful cities I've seen, I liked it even more ...

24.09.2017

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Verified Reviews