Information about the Hotel A-Z

Address

Derag Livinghotel Kaiser Franz Joseph
Sieveringer Straße 4
1190 Wien

Adapter

We will be happy to lend you a plug adapter from reception. We just need a deposit of € 30,00 which you will get back when you return the adapter.

Additional bed

For additional people in a room, we can offer you an extra bed. Children under 12 are free of charge, from 13 to 15 years you will be charged € 12,50. 16 years and older would be an additional € 25,00.

Airport taxi    

Our receptionist will order a taxi for you to and from the airport at any time. If you let us know 24 hours before it is needed. For the taxi at the hotel in advance, we will give a voucher valued at € 33,00 to give to the taxi driver. There will be an extra charge if there are more than 4 passengers. Please tell us in advance if you have a lot of luggage or if you need a child safety seat.

Arrival  

Check in time starts at 3 p.m. If possible, please let us know if you will be arriving before 3 p.m.. Otherwise we will not be able to guarantee that your room will be ready. After completing the registration form you will get your guest-card and your room key.

Bank  

Located on the other side of the street, there is a “UniCredit Bank Austria” located, which is open Monday to Friday from 08:00 a.m. to 12:30 p.m. and 01:30 p.m. to 03:00 p.m., Thursday until 05:30 p.m.

Bar

Cold drinks and light snacks are served in our Kaiserbar on the ground floor, daily from 08:00 p.m. to 03:00 a.m. Phone extension: 930. Further drinks are served in the restaurant “Gourmetlounge” as well as in the coffee shop “Oberlaa”.

Bicycle storage

Bicycles can be stored in a lockable sector in Garage A on the basement floor without any charge. If parking your bike in your room or in Hotel corridors is not permitted due to fire safety regulations.

Breakfast  

The buffet-breakfast is served Monday to Friday from 06:30 to 10:00 a.m. and on Saturdays, Sundays and public holidays from 06:30 a.m. to 10:30 a.m. in our breakfast-pavilion on the ground floor. We would be pleased if you chose your breakfast from our comprehensive buffet-selection.

Categories

For a small fee you may take an advantage, if we have the availability in our hotel, to a higher category or a large room. For more information please do not hesitate to contact our reception staff

Coffee shop

The Viennese coffee house “Oberlaa” is located on the ground floor and offers you a wide variety of Viennese coffee- and dessert-specialities as well as traditional lunch menus, daily from 08:00 a.m. to 08:00 p.m.
Telephone: 01 320 77 070

Credit cards    

We accept the following credit cards:
Visa, MasterCard, Diners Club, American Express and JCB

DEPARTURE          Check-out-time is until 11:00 a.m. If the availability is given, we can offer you a free late check-out until 02:00 p.m., after 02:00 p.m. there will be an additional charge.

Doctors

Please ask our reception stuff for the next available doctor

Drugstore    

On the ground floor of our building, the drugstore “DM” is available. “DM” offers a wide range of cosmetic and toilet articles as well as film and photo development.
Hours of operations.
Mon to Fri          08:00 a.m. – 07:00 p.m.
Sat                     08:00 a.m. – 05.00 p.m.

Emergency exits

You can find a location plan viewing your nearest escape route and emergency exit on the back of your room door.

Emergency numbers

Fire Brigade      122
Police                133
Ambulance        144

Garage        

A parking space in our underground parking lot can be rented for a price of € 12.00 per night. If you stay at least 15 nights the cost will be € 6,00 per night.
Please note that it is not permitted to park your vehicle in front of our hotel at anytime. Vehicles that are parked in this area, could be ticketed by the police or will be towed at the owner’s expense.

Hairdresser   

The hairdresser “Schnittkunst” is located on the ground floor of our hotel. For reservations please dial extension: 939
Hours of operation:
Mon to Thu        09:00 a.m. – 07:00 p.m.
Fri          09:00 a.m. – 08:00 p.m.
Sat         08:00 a.m. – 04:00 p.m.

House tours   

You are interested in a longer stay in our hotel or you like to reserve several rooms for your next trip? Our Sales department is your competent partner for every question. You could reach them from Monday to Friday, 08.00 – 16.00, direct dial 909; 964; 962.

Iron                      

You can iron your clothes in our laundry in the celery or you rent one at the reception desk.

Key  

For hotel-guests:
Please hand your key to the reception desk, when you leave the premises
For apartment-guests:
Your key opens your apartment, the lockbox in your apartment as well as your mailbox. If you need an additional key, please contact our reception desk.
Please note : If your key is lost you will be charged for changing all affected locks. € 260.

Kitchen use

For apartment guests:
Before you use your kitchen, please push up the roll top up until the light goes on (then the safety device is turned off) and switch on the timer, which is the last button on the right side.

Laundrette  

On the basement floor you will find the guest-laundry, which is open all day and night. Laundry coins for the use of the washing machines and dryers are available for purchase at the reception desk for € 1,10 per coin.. To wash you need 3 coins and for drying 4 coins. Laundry detergent is free of charge in the guest-laundry.
Using an iron and an ironing board is also free of charge, too.
Please review the operating instructions and the laundry rules.

Laundry Service

Washing and ironing are done by a professional cleaning company. Please fill in the list inside your wardrobe, which also shows you the prices for the different services and include it with your laundry into one of the laundry-bags. Please write your room number and the date on to the bag and hand it over to the reception before 09:00 a.m. You will get your laundry back on the next working day. If you need it on the same day, an express charge of 50% will be added. Your laundry will be delivered by 07:00 p.m. On Saturday, Sunday and public holiday the service delays to the next working day.

Lost & Found

Please report every lost or found item immediately at the reception desk. Our staff will try to help you in any possible way.
Of course we will send you any forgotten items after you have checked out. Therefore we need your address and your credit card details to charge the mailing expenses.

Luggage scale

You can borrow a luggage scale from the reception to check that your baggage has not exceeded weight requirements. A € 30,00 deposit is required and will be returned to you when the scale is returned.

Luggage storage

You have the possibility to rent a storage box for your luggage and other bulky goods at the amount of € 0.60 per night.

Minibar  

As a present from the house, there are 2 bottles of water and 1 bottle of beer and 1 bottle of “Radler” in your fridge free of charge.

Move    

If our hotel have the availability you are welcome to move to another room. The additional charges for the room are depending to the category. We also charge once interim cleaning which is € 60,00. If you need any further information please do not hesitate to contact our reception staff.

Pharmacy    

The nearest pharmacy is located on the other side of the street at the corner of Sieveringerstr. and Obkirchergasse. If this one is closed, please ask our reception staff for the nearest pharmacy on duty.

Police          

The nearest police station is situated about 100 meters of the hotel at the Billrothstraße 81. In case of emergency please dial the telephone number 133.

Porter service

Our staff will be happy to help you with your luggage from Monday to Friday 07:00 a.m. till 07:00 p.m. and Saturday, Sunday and public holiday 07:00 a.m. till 05:00 p.m.

Post box

Personal mailboxes for our apartment guests are found in our reception area. All messages, letters and faxes will be inserted there for you. You can open your mailbox with your apartment-key placed in your mailbox.
Incoming mail for hotel guests will be stored in your keyshelf at reception.

Public  Transportation

A map of Vienna is included in this information folder. This map shows you an overview of all public transportation. At the reception desk you can buy the Vienna-card for € 24,90 or €21,90. This card allows you to use every kind of public transportation for 72 hours or for 48 hours  and additional many discounts for sightseeing, museums, shopping and restaurants. You can get different kinds of tickets in a tobacconist shop and at automatic machines at the stations.

Reception

Our staff at reception will be pleased to be at your service all day and night for your questions, helps, reservations, city tours and concert bookings. If you want to reach the reception via telephone from your room please dial the button “M1”.

Refuse chute

Refuse chutes are situated on each floor in the staircase left to the
twin-elevators. For the sake of our environment we kindly ask you not to throw any glass, paper, batteries or medicaments into the refuse chute, but to put down these rubbish-components in front of the refuse chute – we will dispose them separately.

Registration

The registration-sheet, which you completed at the check-in, is valid for a stay up to 2 months. If you stay longer, it is necessary to fill out a new registration form, which is available at our reception. Please hand this sheet in personally to the district registration office (Gatterburggasse 14, 1190 Vienna).

Rent

Your rent must be paid in advance at the beginning of every month.
Incidental Charges exceeding € 200,00 will be billed separately.

Repairs      

Please report all defects and damages to the reception desk. We will make every effort to get all repair work done as quickly as possible.

Restaurant

Our restaurant “Gourmetlounge” serves typical Viennese specialities and is located on the ground floor. It is open from Monday to Friday 11:30 a.m. to 10:00 p.m., on Saturday 11:30a.m to 10:00p.m Sunday and public holiday 12:00 a.m. to 09:00 p.m.
Kitchen is closing half an hour before.If you want to reserve a table, please dial 932.

Room service   

We are pleased to offer you breakfast in your room. A list of your breakfast choices is enclosed. Breakfast orders are accepted until 09:45 a.m., on weekends and holidays until 10:15 a.m. To connect with the breakfast department please dial 785. We charge € 5,00 for rooms service per day.

Safe    

We urge all of our guests to deposit their valuables in a safe-box at the reception, if there is no safe in your room. Our hotel assumes no liability for valuables, which are kept in the room.

Shoe polishing

Automatic shoe polishing machines are located on every floor across from the twin-elevators.

Smoking

In our hotel are only non-smoking rooms, but you could enjoy your cigarette on the balcony. If you have a room without balcony, just ask at the reception for availability.

Supermarkets  

Next to the hotel there is a “Billa” supermarket located, which is open from Monday thru Friday 07:40 a.m. till 08:00 p.m. and on Saturday 07:40 a.m. till 06:00 p.m.
You have also the possibility to buy items in “Spar”, which is situated next to our hotel. It is open from Monday thru Friday 07:30 a.m. till 07:30 p.m. and on Saturday 07:30 a.m. till 06:00 p.m.

Taxi  

Whether you wish to travel to the airport or the city – our reception will order you a taxi at any time.

Wake-up service

Please inform our receptionists about your requested wake up time.
You also have the possibility to program your wake up call on your telephone by yourself. Just press the button “M2” or “M3” and follow the instructions.

Wellness & Fitness center

Our wellness & fitness centre is located on the basement floor. The facilities offer sauna,solarium and a variety of different exercise equipment.
The fitness centre is daily open from 07:00 a.m. to 10:00 p.m., sauna is open at 05:00 p.m. Please read the operating instructions. For the use of the solarium you need a coin, which you can buy at the reception to a price of € 7.00 (for about 15 min).
You can enter the wellness and fitness centre with your room key. We kindly ask in the interest of all our guests, to visit the centre only with clean sport shoes and suitable clothes, to consider the usual hygienic guidelines. The use of the work-out machines and the whole fitness-area is at your own risk.
Massage: On request you can book and set an appointment with the massage-Institute Dr. Gartner.
Wireless Lan

If you do not have your own device, please make use of our computers in the lobby at any time. You just have to connect with our hotspot “personalwlan”. After you opened the internet explorer you have to use your family name, your room number as well as your PCID, the PCID you could find on your guest pass.