Information about the Hotel A-Z

Address:

Derag Livinghotel De Medici

Air-Conditioning:

All our rooms are fully air conditioned.

Attractions:

Many attractions are located close to the hotel. We are more than happy to advise attractions to you.

Baby cot/Extra bed:

Extra beds are available at reception, if not ordered in advance. For a baby bed
we charge € 10,00 and for an extra bed € 50,00 per night.

Breakfast:

Our rich breakfast buffet is served on the ground floor during the following times:
Monday – Friday 6.00 – 10.00 a.m., Saturday – Sunday 6.00 – 11.00 a.m.

Check in:

Rooms are available on arrival after 2.00 p.m.

Check out:

We ask you to vacate your room on your departure day until 11.00 a.m. If you would like a later departure, please inform reception the day before so that we can check availability.

Cosmetics:

Various hygiene products are available free of charge at the reception.

Credit Cards:

We accept American Express, Visa, MasterCard, Diners Club, JCB and ECCash/ Maestro.

Daily newspaper:

Various newspapers are available on request at the reception.

Doctor:

The nearest doctor:
Dr. med. Frederike Ganßauge
Königsallee 12, 40212 Dusseldorf
Phone: 0211- 84022
Opening times:
Monday 08.00 a.m. – 1.00 p.m.
Tuesday 08.00 a.m. – 1.00 p.m. and 2.00 p.m. to 5.00 p
Wednesday 08.00 a.m. – 1.00 p.m.
Thursday 08.00 a.m. – 1.00 p.m. and 2.00 p.m. to 5.00 p.m.
Friday 08.00 a.m. – 1.00 p.m.

Emergency Number:

Police: 0-110. Fire Department: 0-112

Fax/ Copy:

Please get in touch with the front desk to send faxes or to make photocopies.

Fitness:

Our gym is located on the ground floor next to the Panoramic elevator. Access is given through your room card. Please always use a towel as a base while using the exercise machines. Monday – Sunday 6.00 a.m. until 10.00 p.m.

Iron/ Ironing board:

We are happy to provide you an iron and ironing board. Please call the reception.

Laundry:

Plese feel free to use our laundry and dry cleaning service. Please fill out the
laundry list and put them together with your laundry in the provided laundry
bag in the closet. If you drop off your laundry by 9.00 a.m. at the front desk, you will get it back on the same day by 7.00 p.m. Please note that on Sunday, no laundry or dry cleaning service is available.

 

Luggage service:

We are happy to assist you with your luggage. Please call us before departure
and we will pick up your suitcases.

Luggage storage:

Feel free to drop off your luggage in our luggage hold until your final departure.

Map:

At the reception we provide maps and related information. We will be happy to make recommendations.

Massages and treatments:

Our team offers various cosmetic treatments or massages for your relaxation. Please contact us for questions or wishes.

Parking:

Our car service is at your disposal, we park your car in our garage. For the parking
space we charge € 20,00 per day.

Personal training:

We also offer a professional personal-fitness training and physiotherapy given by
experienced fitness economist. Please contact us for a personal counsel.

Pharmacy:

The closest pharmacy:
Elefanten Apotheke
Bolker Straße 56, 40213 Dusseldorf
Phone: 0211- 32 84 61
Opening hours:
Monday – Friday 8.30 am – 6.30 p.m.
(during trade fairs, open till 7.00 p.m.)
Saturday 11.00 a.m. – 5.00 p.m.

Post Office:

Turn in your post simply at the front desk and we‘ll take care of the shipping.
The postage is charged to your room account.

Public transportation:

Very close to the hotel you find the subway/tram station „Heinrich-Heine-Allee“, which transports you to the main station and to the trade fair/congress centre (entrance north).

Reception:

We are available 24 hours and can also be reached by telephone. Please select the speed dial button for „reception“ on your room phone. If you have a room with a mobile phone please dial 5901 for reception.

Room card:

Your room card is programmed for the duration of your stay. It expires on the day of departure at 11.00 a.m. If your room card does not work, please let us know.

Safe:

Please store your valuables for security reasons in your room safe.

Sauna:

Our sauna is located on the ground floor next to the Panoramic elevator. Access is given through your room card. Monday – Sunday 6.00 a.m. until 10.00 p.m.

Smoking:

Smoking is only permitted in the designated smoking rooms. We invite you to use our smoking lounge next to the bar. Please be informed that we have to charge € 250,00 in case of smoking in our non-smoking areas.

Theatre/Cinema:

We will gladly reserve theater and cinema tickets.

Umbrellas:

Umbrellas can be borrowed at reception.

Wake-up Call:

If you you would like a wake up call, please inform our front desk team. Wake
up calls will be carried out with the utmost delicacy. Claims for damages of any
kind are excluded in this context.

Wi-Fi:

You will receive free WiFi throughout the hotel. To log in: Please provide your room number, last name, and the Wi-Fi User ID, which can be found on your guest pass.