Information about the Hotel A-Z

Address:

Derag Livinghotel
Berlin-Mitte GmbH
Neue Roßstraße 13
D – 10179 Berlin
Tel.         + 49 (0)30/24 600-900
Fax:        + 49 (0)30/24 600-940
E-Mail:   mitte@derag.de

 

Adapter

You need an adapter? You can buy one at the reception, please ask our reception staff. (on availability)

 

Answering machine

Your telephone in the room is equipped with a mailbox. If you have received any messages, you will see a red light. In order to hear the message you need to pick up the phone and dial “86”. To hear the message again dial “1” and to erase the messages dial “2”.

Apartment rent

If you like to stay in Berlin for 7 nights or even longer you can rent an apartment in our hotel. With pleasure we would like to present you an offer.

Baby bed

On inquiry you receive a baby bed on your room. It is free of charge. (on availability)

Babysitter

With pleasure we look for a baby sitter for your child. This service is liable to pay costs. Please, contact the front desk.

Bakery service

Would you like to have breakfast in your room? We would like to deliver fresh bakery goods direct in your room. You will get your ordering sheet at the front desk.

Bathrobe / Slipper

If you require a bathrobe or slippers for your stay please contact the reception.

Bed linen change

If you like, our staff will change your bed linen every day. To get more information please ask one of the front desk agents. Please notice that we charge a fee for this service.

Berlin city tax

Since 1st January 2014 the city state of Berlin  takes an Accommodation Tax pursuant to overnight private stays in Berlin in return for payment in an enterprise providing accommodation.

Blanket / Duvet

On inquiry we can bring an additional blanket to your room. Please ask therefore at the reception.

Bicycles

To get more information about bicycle rentals contact the reception.

Breakfast

Our breakfast room is located on the ground floor. The breakfast time is Monday to Friday from 6.30 am until 10.00 am. At weekends and public holidays from 7.00 am until 10.30 am.

Breakfast room service

You booked an apartment and like to have breakfast in your room? You can get an ordering sheet at the reception. Please return the sheet until 10 pm for the next morning. This service is available during the regular breakfast times and we charge an additional service fee of 5,00 Euro per order.

Car rental

If you need to hire a car, please call our reception staff.

Check-out

Regularly, check out time is at 11 am. On request and availability we can offer a late check out. Please notice that we maybe charge a fee for this service, it depends from the check out time.

Dog

We also welcome your dog.

Extra bed

If you expect visitors and you want them to stay in your room please inform the reception. You can order an extra bed in your room or change the room to an apartment (in order of availability). Please check prices at the reception.

Fitness facilities

You will find the fitness area in the basement of the hotel Großer Kurfürst. The reception staff will help you how to use the different appliances. Please use the sauna key card to get entrance in this area. You will get the key card at the reception.

Garage

There are some spaces for parking in the neighborhood garage. The garage is 100 m away from the hotel. To get more information contact the reception.

Guest pass and room key

For your own safety, do not leave your guest pass and room key in the public areas of the hotel. Please take your guest pass at all times with you. Show your guest pass, on request, to our front desk agents to get your room key.

Hotel bar

You find the bar in the lobby. The bar is open from 6.00 pm to 1.00 am.

Internet / wifi

You can use wireless LAN in the hotel. You find your individual ID on your guest pass. If you don’t have your own laptop with you, you can use the computer in the lobby. If you have further questions please do not hesitate to contact the reception.

Iron / Ironing board

You can borrow an iron and ironing board from the reception. (on availability)

Ironing service

On availability we iron your clothes for you. Please ask our receptionists. Please notice that we charge a fee for this service.

IT-Support

Please turn to the reception staff if you have any trouble using the WI-FI.

Laptop rental

You can rent the laptop on availability at the reception for a small fee.

Laundry service

Please put your laundry into the laundry bag which you will find in your closet and complete the order-form (quantity of each position and treatment). If you deposit your laundry before 8.30 am at the reception, you will get your laundry back the same day in the afternoon. This service is available from Monday until Friday. You will find the list with all prices in your closet and at the reception.

Lost or found belongings

If you have lost or found some belongings in the hotel, please contact the reception.

Luggage room

You can store your luggage in our depot (depending on availability). This service is free of charge for you.

Luggage service

If you like we will bring your luggage to your room.

Medical service

At the front desk you can get information about doctors or specialists located in the area.

Minibar

We offer you two bottles of waters and two bottles of beers for free per day, if you booked a hotel room. In case of an apartment booking these drinks are free on arrival day. If you do not drink beer you can change it into water at reception desk. If you have other wishes you can place your order at the hotel bar.

Newspapers

You find an assortment of newspapers in the lobby and they are exempt from charges.

Office service

We are helping with secretarial duties at the reception. Please take note that we charge a service fee.

Pharmacy

There are three pharmacies situated close to the hotel:

Apotheke an der Jungfernbrücke    Gertraudenstr. 19                 Tel. 20 285-161

Apotheke am Engelbecken                Heinrich-Heine-Str. 15         Tel. 27 56 02 75

Leipziger Apotheke                                Leipziger Str. 43                     Tel. 20 43 031

You will identify the pharmacies with the big „A“-sign, which stands for the german word „Apotheke“ = pharmacy.

Pillows

our pillow menu for you: down-filled headrest cushion, cuddle pillow, bolster, neck back pillow.Please order you pillow under “900”. (on availability)

Playground

The next playground is located on left side when you come out of the hotel.

Public transport connection

The hotel is located at the underground line U2 “Märkisches Museum”. The Berlin Hauptbahnhof you can reach, if you go with the U2 till “Alexanderplatz” and there you change in the s-bahn line S5, S7 or S75 till “Hauptbahnhof”. You can buy the Berlin Welcome Card at the reception.

Reception

Is open around the clock. You can reach the reception by the telephone number “900”.

Restaurants

The Indian restaurant “Shezan” is located on the ground floor. Opening hours from 12:00 am until 12:00 pm.

The restaurant “Cana” is located on the ground floor of the Hotel Großer Kurfürst across the street . Opening hours from 11:30 am until 11:30 pm.

Room service

Restaurant “Shezan”: You can order your meal under “950” daily from 12:00 am until 11.00 pm. You can reach the restaurant “Cana” under “809” daily from 11:30 am until 11:00 pm.

Safe deposit box:

In your wardrobe you will find your personal safe deposit box. Please use it carefully, because the box will be locked if you use the wrong code. In case of problems with your box, please contact the reception. We will take care of the problem.

Sanitary products

You have the choice of an assortment of sanitary products at the front desk. This service is free of charge.

Sauna

In the basement of the Hotel Großer Kurfürst you will find a sauna and a steam bath. The area is open from 4.00 pm until 10.00 pm. There are lockers in the cubicles to store your clothes. Please use your sauna key card to get entrance in this area. The sauna key card is available at the reception.

Sew service

We offer a sew-service at the reception. If you need a tailoring we can recommend one at the reception.

Shoe cleaning

To give your shoes a shine you can use the shoe cleaning machine on every floor.

Shopping service

We shop for you. You can get an order list at reception. Please note that we charge a service fee for this service.

Smoking

Please, take note that the hotel Berlin-Mitte is a non-smoking hotel. It is not allowed to smoke in all parts of the hotel.

Stamps

We sell stamps at the reception.

Sunshades

The windows in your room are equipped with automatic sun shades. At direct sunlight, the shades will automatically go down and they will go up again when it becomes cloudy. At 7 o’clock pm the shades will go up automatically. This occurs also in the case of rain and heavy winds.

Taxi

You can order a taxi at the reception at all times. Please keep in mind that the ordering time is longer due fairs or exhibitions.

Telephone

To get an outside line dial “0” and then the phone number. To make a call in the hotel dial only the number you want to call for example the room number. Please check prices for outside call in advance in the telephone guide.

Trousers-press

Your room is equipped with an automatic trousers-press. You can either choose the 15 or 20 minutes program and press “Start”.

Umbrellas

You can borrow an umbrella at the reception according to availability.

Wake up service

Of course we offer you a personal wake up call from the reception staff: please call “900” and the front desk staff will gladly take your orders.

Washing machine / dryer

You find these machines in the basement. You need special coins for it, which you get at the reception.