What does the evaluation overview reveal?

Living Hotels collects authentic customer reviews with the help of questionnaires generated by independent software provider TrustYou.The overview provides website visitors with the evaluations collected as well as with customer opinions from other evaluation portals.The aim is for the Livinghotels to react to customer requests, suggestions or critical reviews as directly as possible.

76
Good
Summary of 205 verified reviews

Good accommodation. Located near shopping areas and the city center.

Good to know

  • Very quiet
  • Great location
  • Friendly service
  • Housekeeping can be a problem

Review Highlights

Wellness Area

83/100


6 ratings

Great wellness and sauna facilities.

Location

80/100


38 ratings

Good location, close to public transport.

Medium distance to city centre.

Room

66/100


53 ratings

Rooms are relatively clean, and furniture is average.

Uncomfortable beds and old, poorly maintained rooms.

Rooms amply-sized with nice bathrooms.

Good kitchenette.

Service

63/100


58 ratings

Friendly but only somewhat professional service with okay reception and poor housekeeping.

Cleanliness

57/100


24 ratings

Room cleanliness is acceptable.

Moderately clean accommodation facilities.

Vibe

52/100


19 ratings

OK vibe and a friendly atmosphere.

Accommodation could use some updating.

WiFi

40/100


20 ratings

Wifi quality could be improved.

K.

"Nice hotel in great location but needs to be remodelled."

I feel very comfortable in the nice little apartment. The location is great, easy to get anywhere. The rooms need to be remodeled badly. the condition is very old. When I moved into the apartment 358 on the 20MAR18 it smelled moldy and the fridge w ...

19.04.2018

Benoit L.

"Unacceptable"

Thé personnel is perfect But there is no control on heat. When we open the windows it is noisy or we have cigarette Smell. No Rest possible!

10.04.2018

Anonymous

"Close to the city centre and your friends!"

My overall experience was very good. The receptionist Fabian is amazing. My room was facing a private courtyard that was quiet and very relaxing. The grocery shop is close and convenient. Public transportation is all around. The reception gives parti ...

01.04.2018

John

"Best hotel for long stay"

Friendly staff, clean, great location for city and road access. They are now carrying out reservation work, so should be even better in the future

09.02.2018

Arunagiri S.

"Good accomadation for people away from home"

Things to improve: 1. Heating control inside the apartment - Apartment was too hot even with the controller set at 0 degrees. Had to leave the window and the door partially open, waste of energy. This also resulted in lots of noise from the road traf ...

05.02.2018

Gk

"Enjoyable"

Nice and friendly atmosphere with very helpful and friendly staff ready to help you with a smile Warm and friendly Nice area In the room where I stayed WiFi speed was extremely poor and below 1 Mbps only just barely usable for e-mail and light brows ...

23.12.2017

Jignesh J.

"Home away from Home"

I stayed in the Derag apartment for over 6 months. Apartment was very good and the location was excellent. I had wonderful experience stayin at the Derag. 24 x 7 reception was of great convinience. Staff was very co-operative and understanding. Only ...

08.12.2017

Anonymous

"Comfortable"

Overall, my stay was very good. The points for improvements that I would suggest are: -I asked for a toaster for my room, the one they brought didn’t work properly -I asked for more cutlery but never received them -furnitures may be renovated -d ...

02.12.2017

F.s.k.

"Disappointed stay in a bad hotel for a good price in Frankfurt."

If u have 20 Euro more in your pockets to spend per night, DO IT! I am there for business and need a proper functioning, clean, good hotel. I don´t need a place to drink a bunch of beers every night, eat can food and sleep because I am drunk. I need ...

18.11.2017

Mohammad I. K.

"Stay In Derag"

I stayed in Derag - Frankfurt Am Main for a month and my experience has been extremely satisfactory. All staffs are very co-operative and helpful. I strongly recommend people to stay in Derag. In fact, I would be travelling to Frankfurt again in Janu ...

06.11.2017

Lin

"Enjoyed my stay"

The employees were friendly. The hotel was clean. The location was close to the bus line. It was unclear to me, when I booked the room, that "with balcony" meant the bed was up 14 steps. I thought the balcony was an exterior space to sit. This was an ...

29.10.2017

Anonymous

"Attentive staff and good service"

I found all of the staff very helpful and they were also very friendly and welcoming. My room was always cleaned very well, which was always nice. I found it great that guests could stay for free and that I'd be given extta bedding and towels. Overal ...

02.10.2017

Anonymous

"Good Hotel for longer stays"

I lived at the Derag Hotel for 6 month in Frankfurt and enjoyed my time there. The staff is helpful and the location is very quiet yet close to the city. The apartment I was staying at needed some fixing some times, but it was always done quickly and ...

12.09.2017

Laetitia O.

"Really nice experience"

Helpul and nice staff

09.09.2017

Christine M.

"Disapppointed this time"

Smelly pillow and duvet, impregnated with old sweat. The cleaning was not perfect either. And I also found that to have the room cleaned on Wednesday and Friday is anything but optimal. Up to now, I have found that despite the boring location, the o ...

20.08.2017

Tanya K.

"Excellent location, excellent service, the best place to stay in Frank..."

I can rate my stay at the Derag Living Hotel in Frankfurt with one word only - excellent. Located in one of the greenest and most beautful quarters of Frankfurt, it offers accommodation at a very reasonable price. There is a kitchenette in each room, ...

03.08.2017

Neeraj B.

"Good Place to stay"

Its a beautiful place to stay at surrounded by nature n peace.They provide good facilities. I gave 4 rating because I experienced a lack of communication at times. There were few things not in gud condition already but they did not inform us about t ...

31.07.2017

R.

"Mr R."

Ok, but WiFi not very good Reception, people not very helpful and customer friendly House keeping, not replacing broken items

17.07.2017

Fi

"A comfortable life"

Internet was a disaster at least on the third floor.

17.07.2017

Vikas

"Good and Nice."

Not good for summer season due to lack of air condition. In-sufficient light in the room.

25.06.2017

Pedro

"Very nice experience"

I lived there for 8 months and always felt like at home. The staff is nice and the facilities are great. The location is not very good but the place is very quiet surrounded by a good neighbourhood.

13.06.2017

Anonymous

"Interior is kinda outdated"

Cleaning is poor and emptying trash bins would be nice more than one time per week.

26.05.2017

Mr. H.

"Fantastic, our favorite place to be - Paradise and Best Team!"

We love the Derag Johann Wolfgang Living Appartements, wish we could live there all the time!

12.04.2017

Athina K.

"very positive overall feeling"

Very good. Very satisfied with the overall service, accommodation's condition and staff's assistance.

11.04.2017

Simon D. R.

"Very pleasant"

Derag does a good job at providing what it promises: comfortable one-room apartments for temporary living. The only negative aspects are its location, the lack of an active common room (there is a lobby, but it is not often used) and the underperform ...

03.03.2017

Anonymous

"Nice place"

The apartment seemed new and the sauna was nice. Desk staff were helpful and friendly Quite slow

05.02.2017

Anonymous

"I really enjoyed the stay"

I lived in Derag for three months in total and it was a really pleasant stay. The rooms are cosy and the staff is polite and ready to help. Moreover the hotel is located in a very nice area of Frankfurt and there are good connections to any part of ...

02.02.2017

Gary

"Absolutely Fantastic"

Fantastic stay. I enjoyed very much how friendly and helpful the staff was, how thoroughly were the rooms cleaned and how comfortable the renovated room was. Would definitely recommend and come back again.

01.01.2017

Drishya C.

"Good experience with neatly kept rooms."

Rooms were clean and tidy. Facilities provided were good too. Staff were sometimes friendly sometimes not very pleasant. They can be a little more courteous to guests.

23.12.2016

G.

"The assistance at the reception was really nice - willing to help."

Beside the WLAN problems and the fact the card for the hotel room was not working always I would recommend your hotel. It was a nice visit.

25.11.2016

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Verified Reviews